Privacy Policy
This policy explains how Declined Claims Finance handles information provided through this website. It applies to visitors in the United Kingdom.
Information we collect
We collect the information you choose to submit through the “Tell Us What Happened” research form. This may include the status of your claim, the type of damage, the reason given by your insurer, an approximate repair value, a description of what you are trying to work out, and — only if you choose to provide them — your name and email address.
We do not ask for bank details, payment information or copies of insurance documents. Please do not submit them.
How we use the information
- To understand the problems UK property owners experience with insurance claims.
- To decide which information and guides to publish on this website.
- To contact you about your response, where you have provided contact details and consented to being contacted.
Legal basis
Where you provide contact details, we rely on your consent. Where responses are used in aggregate to understand demand for information, we rely on our legitimate interests in researching and developing the service.
Storage and retention
Responses are stored securely by our hosting and database providers. We keep research responses only for as long as they are useful for the purposes described above, and review them periodically.
Sharing
We do not sell your information. We share it only with service providers that host this website and store submissions on our behalf, or where we are required to do so by law.
Your rights
Under UK data protection law you have rights to access, correct, delete and restrict the use of your personal data, and to withdraw consent at any time. You can exercise these rights by contacting us using the details below. You also have the right to complain to the Information Commissioner’s Office.
Contact
You can contact us about privacy matters through the contact form on this website.